FAQs

Frequently Asked Questions (FAQ)

1. How long does delivery take?

Most orders are delivered within 3–10 business days, depending on your location. Delivery times may vary for remote areas.

2. Do you offer free shipping?

Yes. Theshopnest offers FREE shipping on all orders across India with no minimum purchase requirement.

3. What payment methods do you accept?

We accept:

• Cash on Delivery (COD)
• UPI Payments
• Debit Cards
• Credit Cards
• Net Banking
• Other secure online payment methods

4. Can I track my order?

Yes. Once your order is shipped, you will receive tracking details to monitor your shipment.

5. What is your return policy?

Customers can request a return within 5 days of delivery for damaged, defective, or incorrectly delivered products.

6. Is there a return fee?

There is no fee for returns involving damaged, defective, or incorrect products.

For returns requested due to a change of mind or personal preference, a ₹100 return processing fee may be deducted from the refundable amount.

7. How long do refunds take?

Approved refunds are generally processed within 5–7 business days after the returned product has been received, inspected, and approved.

8. How will I receive my refund?

For prepaid orders, refunds are issued to the original payment method.

For COD orders, customers may be asked to provide valid bank account or UPI details to receive their refund.

9. What should I do if I receive a damaged or incorrect item?

Please contact our support team as soon as possible and provide photos or videos of the product and packaging for verification.

10. How can I contact customer support?

You can reach us through our Contact Us page. Our support team is available Monday to Saturday, 10:00 AM to 7:00 PM.

Thank you for choosing Theshopnest.

Shop Nest, Feel Blessed.